LiveAnswer Review 2019
1101 Brickell Avenue
Suite 800, South Tower
Miami, Florida 33131
Overall Review: Sales Qualification, Inbound Marketing, Disaster Recovery, Appointment Taking, Call Center Overflow
What We Know About LiveAnswer Answering Service
Answering Service, Automated Attendant, Toll Free Numbers, Online Account Management
LiveAnswer Pros and Cons: The reason LiveAnswer ranks so high when it comes to ranking answering services is rooted firmly in in the excellent software that the company uses to interface with client organizations and to provide its services. The interactive timeline provided by LiveAnswer allows you to get a real-time feed that illustrates all the messages the company has taken for you. These can be delivered to a desktop platform, or very conveniently, right to your mobile device.
The same portal provided to you by LiveAnswer gives you the ability to quickly adjust custom call flows that will be built into the automated attendant. This allows you to adapt or adjust your model as needed based on feedback from your team or clients.
Another one of the best features LiveAnswer provides you is their new “Live Voice Dispatch Notifications” features. If you have flagged incoming calls from certain categories of callers, of if you are working in a profession such as health care when it is vital that you receive your messages as they come in, this service is indispensable. An agent will reach out to you personally to make sure that your highly critical messages have been received so you can take the appropriate action.
Estimated Annual Sales: $10 Million
Employee Size: 200+
Year Business Started: 1989
Credit Score: A+
Major Clients: Dent Neurologic Institute, Merivale Medical Imaging, Athena, ARCHS, Dignity Health
More About LiveAnswer: HIPAA Compliant, AICPA SOC, PIPEDA Compliant, Trustwav