Best Answering Service of 2019
When it comes to finding an Answering Service comparing quotes is the key to getting a top product for the lowest price.
Here helpful information and a list of top answering service providers, user reviews, buying tips, so you can find the best price from companies in your area.
Best Answering Service of 2019: Reviews and Rankings of The Top Answering Service Companies
Are you considering purchasing an answering service? Is your business constantly bogged down with an excessive number of calls? Or do you find you’re missing opportunities because calls come in when you aren’t available? If so, it may be time to hire a top rated answering service.
Here’s a list of our top picks for 2019.
Top 10 Answering Service Companies in 2019
From rates to modes of operation to locations, you’ll find a handful of differences between the many answering service companies that are available. Those differences aren’t insignificant, so let’s take a look at your best options for 2019.
PatLive Answering Service
PatLive answers your phones no matter your business size and no matter when you want them answered. They offer live, native English-speaking agents 24/7.
And they don’t just answer your phones. They take messages, schedule appointments, and collect leads for you too.
If you want a call sent to you, no problem. Let PAT know what calls should be directed to you and they’ll send them your way.
If you’re looking for flexibility, check out Answer America. They specialize in giving you exactly what you need because no two businesses are the same.
Start with the basics if you want, or add whatever features you need on top of those. Plus, they don’t overcharge. While some other services may charge you for callers who were looking for someone else, Answer America won’t.
Cut back on wait times with XACT Telesolutions. They know that serving customers is their job and they make sure they do it well.
Do you only need coverage at certain times? That’s perfectly fine. Use the service when you want to, or keep them at the ready 24 hours a day. You can even create a personalized answer using your own company name.
Answer Connect offers three different plans, so you can choose the one that best fits your needs. They specialize in appointment-based businesses.
If you love your current appointment-setting software, no problem. You can keep using it and Answer Connect will use it too. Or, you can simply use the software they have available.
Answer Connect provides you with a highly convenient dashboard. Simply log on to see all your messages, your plan details, or to make a payment.
Specialty Answering Service (SAS)
SAS has the experience you’re looking for in an answering service. That experience shines through their stellar receptionists.
If you’re looking for true professionals, this is the service to choose. Each person who’ll be answering your calls has received extensive training, and you and your callers will notice it.
One great thing about SAS is that they offer a few different methods of call answering. While they specialize in live answering, you can use automated answering too, if you want.
Their prices start out extremely low, so see if one of their packages works for your business.
Ruby Receptionists will cost you more than some of the other services on this list, but there’s a reason for it. The quality they offer is outstanding, plus you can control it all from the palm of your hand.
Ruby lets you track all activity and messages through their special app. From there, you can also tell the company when and when not to answer phones for you.
And that’s only the beginning. This company is definitely worth your consideration if you’re looking for the best.
If flexible and budget-friendly are things you won’t compromise on, then head to VoiceNation. You’ll get both and more from this company.
Simply choose the services you need instead of paying for a bunch you don’t need. Are you looking for call answering in both English and Spanish? No problem, VoiceNation offers both.
VoiceNation is all about more-giving you more of what you need and want and none of that other stuff.
With NovusCall you start with the basics. If that’s not enough, you can add on the features you need. Each of their packages offers a set number of calls for a monthly price, along with additional perks.
With NovusCall you get professional receptionists, so your callers will always feel right at home when they call. And, you can set up as many as three different voicemail boxes.
MAP Communications is an employee-owned company, and it’s not a small one, either. They like to do things their way when it comes to software, but their in-house tech helps them give you their best.
Looking for medical answering services? MAP’s got you covered. They’re completely HIPAA compliant, so they’ll know how to handle that sensitive information.
MAP Communications does run pricier than other services though, so consider carefully. While their services are great, their prices are beatable. The services they offer may be worth it to you though, so don’t count them out.
If you aren’t sure how many minutes you’d need to pay for, GoAnswer is a great place to start. Their pricing setup allows you to only pay for what you need.
This is great whether you’re new to using an answering service or if you’re looking for a new one. You never really know how many people are going to call, so paying as you go makes total sense.
You’ll start by paying a $50 fee then pay by minute from there. Not sure if this is the right fit for you? Try a 30-day trial!
Most Important Considerations When Choosing a Top Answering Service
The right answering service will depend on your specific needs and goals. Take some time to figure out what those things are before you start looking at plans.
Here are some things you might want to ask yourself:
- How often do I need call coverage?
- Do I need services other than call answering?
- When do I need coverage?
- What’s my budget?
- Would hiring an individual or a company make more sense for your business?
These are some of the most important things you should consider when choosing an answering service. You should also look into how they charge for their services. The way the company charges needs to match your needs.
For example, a company may charge per minute while another one charges per call. If you tend to get lots of short calls, you probably don’t want to pay per call. And if you only get a few calls but they’re long, don’t choose a company that charges per minute.
How do Answering Services Work?
The way an answering service works depends on the company’s specific set up. But in general, the answering service answers the phone calls that come in for your business. They may do this as if they were working in your office.
Virtual receptionists are highly trained. They become familiar with your business and know exactly what you need them to do. When needed they’ll send messages on to you, or they’ll help your callers with whatever they need.
Depending on what your callers are likely to call about, you may be interested in automated answering. This works best for things that don’t require a lot of information or communication.
While automated answering is a good option in some situations, many people prefer talking to a human being over a computer or robot. Consider the needs of your clients and customers and put them first.
How Much Does a Phone Answering Service Cost?
Since the services offered vary from company to company there’s no one set cost for a phone answering service. You’ll pay more for quality and experience, so be prepared to expand your budget a bit if you want the best.
In general, answering services can cost a few hundred dollars per month. You may find yourself paying around $600 per month if you have many calls, long calls, or extra needs.
Some companies charge per minute while others charge per call. They usually offer package deals that include various services and a set number of calls or minutes. Some let you pay for only the number of minutes you use and they start at very low costs.
How to Negotiate the Best Prices for 24×7 Answering Services
When it comes to getting the price you want for the services you want, you may have to do a little negotiating. If you find yourself in this situation, follow the general rules for negotiation.
Start by finding out about the company and their pricing. It’s hard to argue for something better if you don’t know what they offer in the first place.
Consider their current rates. If they already offer one of the best deals in the industry, negotiating may be a waste of time, or simply rude. Make sure you negotiate with the right people.
Make sure you can justify the price you’re trying to get. Don’t be afraid to walk away if you don’t get that price.
There are plenty of other companies out there. The great thing is, all those companies know that, so they may be willing to budge.
Make sure you don’t aim too low. Know the prices of the industry and choose one that makes sense. Offering something much too low won’t get you anywhere and you may even offend the company.
If you’d really like to get a deal, offer to buy in quantity. Paying for several months at once gets a company more business, so they may be willing to lower your rate.
Benefits of a Good Answering Service
There are many benefits to using a live answering service for your business. The main one is that it keeps you from getting bogged down. Too many calls interferes with actually doing the things you do best, so let someone else handle them.
Answering services are always available to provide information. This means your clients, customers, and leads have someone to talk to whenever they want, even if your local area is experiencing a power or phone outage. It inspires confidence in your company because clients know they can reach you.
No matter your industry, your clients may have emergencies from time to time. That doesn’t mean you want your personal phone ringing at two in the morning. A phone service provides that contact point and relays the really important messages to you so you don’t waste your time on things that could be handled at a more decent hour.
One of the biggest benefits of an answering service is that you won’t miss out on leads anymore. If you’ve ever missed a great opportunity because the call came at the wrong time, you know how important this is. Answering services are trained to answer professionally as well as take important messages, so they can really help with leads.
Help Yourself and Your Customers-Use an Answering Service
Answering service companies have a lot to offer, no matter the type of business you’re in. If you haven’t considered using one before, it’s time.
Your customers or clients have needs every minute of every day, but you can’t always be there for them. And sometimes you just need some time away from the phone. Answering services help in both these situations.
Do everyone a favor by using an answering service. Once you’ve made the switch, you’ll wonder how you ever managed without them.
Still unsure about hiring an answering service? Check out our article on why you need one.
Other Top Ranked Answering Service to Consider
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Please take a few minutes to read the buying tips and reviews posted below to learn about other customer experiences (Good and Bad). If you need an answering service or pricing please consider taking advantage of our free service and get multiple quotes from suppliers that will fight to win your business.
- Medical Answering Service Review
- Small Business Answering Service Review
- After Hours Answering Service Review
Find a Quality Answering Service
Answering Services are among the best means of developing good relationship with the customers. Having a telephone answering system in place that responds immediately whenever the customer call in for any query can go a long way in ensuring that the customer remains loyal and happy with your services. Besides this there are other benefits of having an answering system installed to handle the inbound customer calls that can come in at any time of the day. Among these benefits the savings made in terms of cost are the most significant as appointing a man to do this job would cost a company a lot of money.
Since the answering services are so important for a company, they have to be bought very meticulously. The decision regarding the purchase of a particular answering service to take care of the inbound customer calls that are being offered by a service provider must be made only after all the details about the service have been properly analyzed and considered. This is important because unless proper consideration in the buying process of an answering service is not carried out, you might end up buying a service that is faulty or is not up to your requirements. The following tips can prove to be quite helpful in making the decision of which answering service to buy for your business.
The first tip is to look for only those services that have a proven track record of providing the best answering services to their clients. You can check this out by simply going to the website of the answering service provider you are looking to buy services from and seeing the testimonials that it has received from its former clients. If the reviews present are positive in nature than the company is a trusted one and can be banked upon to handle all the inbound customer calls no matter at which time of the day they are made.
The second tip is to make sure that the service provider you are hiring for providing the telephone answering services for your company has had prior experience of offering such services to companies belonging to your niche. For instance, if you are medical practice that is trying to keeps its patients happy by offering them prompt answering services then you must go for only those answering services providers that have previously provided answering systems to other medical practices.
The third tip that might help you in making the right decision about which answering service is best suited for handling the inbound customer calls is to ascertain that the answering service provider you are looking to hire services from has the necessary equipment and infrastructure available to offer you the quality of answering services that you want to provide your customers.
Other important tips for buying answering services: Ask if the service operates 24×7, holidays and weekends. Ask about billing increments, i.e. do they bill in 12 second increments, 30 seconds or 1 minute (this can have a huge impact on your bill). If you need Spanish agents make sure to ask if they are equipped with that type of personnel. Ask if the call center has more than one location as inclement weather and power outages can leave you without a service. Lastly, most answering service providers today will offer a free trial so be sure and try it before you buy it!
Keeping all of these tips in mind is surely going to help you in making the right choice of answering service that will keep your clients happy and satisfied.